Return Policy

📩 30-Day Risk-Free Guarantee

We want both you and your pet to love your purchase. That’s why we offer a 30-Day Risk-Free Money Back Guarantee on all purchases.

If you’re not completely satisfied, simply return your order within 30 days of delivery for a full refund.

✅ How to Qualify for a Refund

To keep things fair and ensure all our customers receive quality products, we ask that:

The product is returned in its original condition (free of damage, excessive wear, or signs of misuse).

All parts of your original order must be included.

Returns must be made in the original packaging (or equivalent protective packaging to prevent damage in transit).

đŸš« Non-Returnable Situations

Items damaged due to improper use, neglect, or pet-related destruction beyond normal wear.

Products returned without essential components.

Orders past 30 days from the date of delivery.

🔄 How to Start a Return

Contact our support team at contact@zoomieplay.com with your order number.

We’ll provide you with a return authorization and shipping instructions.

Once we receive and inspect your item, your refund will be processed back to your original payment method.

Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

đŸŸ Our Promise

Your satisfaction matters. We design Zoomie products with our love for pets in mind and we stand behind it. That’s why we make returns easy, while also ensuring every product we ship out meets our quality standards.